Terms and Conditions for House Clearance and Waste Services

These Terms and Conditions set out the basis on which House Clearance Brompton provides house clearance, waste removal, and associated services. By making a booking or allowing our operatives to commence work at your premises, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

1.1 Client means any individual, business, landlord, agent or organisation that requests or purchases services from House Clearance Brompton.

1.2 Services means any house clearance, rubbish removal, waste collection, recycling, loading, transportation, disposal, or related service provided by House Clearance Brompton.

1.3 Premises means the property or location where the Services are to be carried out.

1.4 Waste means any items, materials, furniture, appliances, or refuse that the Client requests House Clearance Brompton to remove, collect, transport, or dispose of.

1.5 Agreement means the contract between the Client and House Clearance Brompton, formed in accordance with these Terms and Conditions.

2. Scope of Services

2.1 House Clearance Brompton provides waste and clearance services including, but not limited to, domestic and commercial house clearance, part-clearance, bulky waste collection, and general rubbish removal.

2.2 The specific scope of work for each booking, including the type and approximate volume of Waste, access arrangements, and any special requirements, will be agreed with the Client at the time of booking based on information supplied by the Client.

2.3 House Clearance Brompton reserves the right to refuse to remove any items that are hazardous, illegal, unsafe to handle, or beyond the scope of any licence or permit held by the company.

3. Booking Process

3.1 Bookings may be made by telephone, email, or other communication methods as notified by House Clearance Brompton from time to time.

3.2 When requesting a booking, the Client must provide accurate and complete information, including the Premises address, type and estimated quantity of Waste, access conditions, parking restrictions, and any items requiring special handling.

3.3 Any quotation provided prior to inspection of the Premises is an estimate only, based on the information supplied by the Client. The final price may be adjusted on site if the volume, weight, or nature of the Waste, or the access conditions, differ from the original description.

3.4 A booking will only be confirmed once House Clearance Brompton has accepted the request and, where applicable, the Client has paid any required deposit or pre-payment. Acceptance may be communicated verbally or in writing.

3.5 House Clearance Brompton will use reasonable efforts to attend the Premises at the booked time and date but cannot guarantee exact arrival times. Time is not of the essence in relation to attendance or completion of the Services.

4. Access, Parking, and Client Obligations

4.1 The Client must ensure that House Clearance Brompton has safe, reasonable, and timely access to the Premises and to all items to be removed.

4.2 The Client is responsible for arranging suitable parking for the clearance vehicle and for covering any parking costs, permits, or charges incurred while performing the Services. These costs may be added to the final invoice.

4.3 The Client must ensure that all items to be removed are clearly identified and that no items intended to be retained are mixed with Waste. House Clearance Brompton accepts no liability for the removal of items that are not clearly designated to be kept if there is ambiguity or lack of clear instruction.

4.4 The Client must notify House Clearance Brompton in advance of any health and safety risks at the Premises, including, without limitation, structural issues, presence of sharps, biohazards, asbestos, or other hazardous materials.

5. Pricing and Quotations

5.1 Prices are usually based on a combination of the volume and type of Waste, labour involved, and any additional costs such as parking, congestion, or disposal charges.

5.2 Any quotation is valid only for the period stated at the time of issue or, where no period is stated, for 14 days from the date of issue, provided that the information on which it was based remains accurate.

5.3 House Clearance Brompton reserves the right to revise the quotation on arrival at the Premises if the Waste differs in quantity, type, or location from the description provided at booking. If the Client does not accept the revised price, House Clearance Brompton may cancel the booking, and any deposit paid may be retained to cover costs already incurred.

6. Payments and Invoicing

6.1 Unless otherwise agreed in writing, payment is due immediately on completion of the Services at the Premises.

6.2 House Clearance Brompton accepts various forms of payment, which may include cash, card, or bank transfer, subject to availability and confirmation at the time of booking.

6.3 For business Clients or larger projects, House Clearance Brompton may agree to issue an invoice payable within a specified period. Any such arrangement must be agreed in advance in writing.

6.4 All prices quoted are exclusive of any applicable taxes unless expressly stated otherwise. If applicable, taxes will be added to the final invoice at the prevailing rate.

6.5 If payment is not received by the due date, House Clearance Brompton reserves the right to charge interest on the overdue amount at the statutory rate and to recover any reasonable costs incurred in pursuing late payment, including legal and collection fees.

7. Cancellations and Amendments

7.1 The Client may cancel or amend a booking by providing notice to House Clearance Brompton by telephone or email.

7.2 If the Client cancels less than 24 hours before the scheduled arrival time, House Clearance Brompton reserves the right to charge a cancellation fee, which may be up to 50 percent of the quoted price, to cover lost time and costs incurred.

7.3 If the Client fails to provide access to the Premises at the agreed time or is not present where their presence is required to identify items, this may be treated as a late cancellation and a charge may be applied.

7.4 House Clearance Brompton reserves the right to cancel or re-schedule a booking due to circumstances beyond its control, including but not limited to vehicle breakdown, severe weather, staff illness, or safety concerns at the Premises. In such cases, House Clearance Brompton will use reasonable efforts to notify the Client and to arrange an alternative appointment.

8. Waste Handling and Regulations

8.1 House Clearance Brompton will carry, transport, and dispose of Waste in accordance with applicable UK waste management and environmental regulations, including the duty of care relating to controlled waste.

8.2 Where required, House Clearance Brompton or its partners will hold appropriate licences or registrations for carrying and disposing of Waste. The Client acknowledges that certain categories of Waste may require specialist treatment and additional charges.

8.3 The Client agrees not to present any prohibited, hazardous, or regulated Waste unless this has been disclosed in advance and specifically agreed. This may include, but is not limited to, asbestos, certain chemicals, solvents, medical waste, pressurised containers, and flammable substances.

8.4 If hazardous or prohibited materials are discovered during the provision of the Services, House Clearance Brompton may refuse to remove them and may adjust the price or terminate the Agreement if it is unsafe or unlawful to proceed.

8.5 House Clearance Brompton will use reasonable efforts to reuse or recycle materials where practicable. However, no guarantee is made as to the proportion of Waste that will be recycled or reused.

9. Client Warranties and Responsibilities

9.1 The Client warrants that they either own the items to be removed or have full authority from the owner to request their removal and disposal. The Client shall indemnify House Clearance Brompton against any claim brought by a third party arising from removal of items at the Premises.

9.2 The Client is responsible for obtaining any necessary permissions, consents, or authorisations from landlords, managing agents, neighbours, or relevant authorities in relation to access, parking, or performance of the Services.

9.3 The Client must ensure that children, pets, and any vulnerable persons are kept away from working areas while the Services are being carried out.

10. Liability and Limitations

10.1 House Clearance Brompton will exercise reasonable care and skill in providing the Services. However, the Client acknowledges that, due to the nature of clearance work and waste handling, minor scuffs or marks may occasionally occur, particularly in confined spaces or where large items must be manoeuvred. House Clearance Brompton shall not be liable for minor cosmetic damage arising from normal execution of the Services, provided reasonable care has been taken.

10.2 House Clearance Brompton shall not be liable for any loss of or damage to items that the Client intended to keep if those items were not clearly marked or identified as items to be retained prior to removal, or where the Client was not present and instructions were ambiguous or incomplete.

10.3 House Clearance Brompton shall not be liable for any indirect or consequential loss, loss of profit, or loss of opportunity arising out of or in connection with the Services or these Terms and Conditions.

10.4 Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be limited or excluded under UK law.

10.5 Subject to clause 10.4, the total aggregate liability of House Clearance Brompton to the Client in respect of any claim arising under or in connection with the Agreement shall be limited to the total price paid for the Services giving rise to the claim.

11. Insurance

11.1 House Clearance Brompton will maintain such public liability and, where applicable, employer's liability insurance as it reasonably deems appropriate for the nature of its operations.

11.2 The Client is responsible for maintaining appropriate insurance for their own property and contents, including cover for any items remaining at the Premises during and after completion of the Services.

12. Complaints and Disputes

12.1 If the Client is dissatisfied with any aspect of the Services, they must notify House Clearance Brompton as soon as possible and, in any event, within 48 hours of completion, providing reasonable details of the issue.

12.2 House Clearance Brompton will use reasonable efforts to investigate complaints promptly and, where appropriate, to propose a fair resolution, which may include re-attending the Premises or offering a partial refund.

12.3 Raising a complaint does not entitle the Client to withhold payment of undisputed sums due under the Agreement.

13. Data Protection and Privacy

13.1 House Clearance Brompton may collect and process personal data about the Client for the purposes of managing bookings, providing Services, processing payments, and responding to enquiries or complaints.

13.2 Personal data will be handled in accordance with applicable data protection laws and used only for legitimate business purposes. The Client is responsible for ensuring that the contact details provided are accurate and up to date.

14. Force Majeure

14.1 House Clearance Brompton shall not be in breach of these Terms and Conditions or otherwise liable for any delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances, or causes beyond its reasonable control, including but not limited to severe weather, accidents, strikes, civil disturbances, acts of government, or breakdown of equipment.

15. Variation and Severability

15.1 House Clearance Brompton may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Agreement.

15.2 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

16. Entire Agreement

16.1 These Terms and Conditions, together with any written quotation or confirmation issued by House Clearance Brompton, constitute the entire agreement between the parties in relation to the Services and supersede any prior understandings or arrangements.

16.2 The Client acknowledges that they have not relied on any statement, promise, or representation not expressly set out in these Terms and Conditions.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.

By placing a booking with House Clearance Brompton or allowing our operatives to commence work, the Client confirms that they have read, understood, and agree to be bound by these Terms and Conditions.